All Sales Are Final
All purchases and subscription payments made through GMC Audit Pro are final. No refunds will be issued for any subscription fees, including monthly or annual billing cycles. By subscribing to the Service, you acknowledge and agree that all sales are non-refundable.
Exceptions
Refunds may be considered only under the following limited circumstances:
- Fraudulent orders: If your payment method was used without your authorization or as a result of fraud, we will investigate and issue a refund if the claim is verified.
- Technical billing issues: If a system error resulted in duplicate charges, incorrect billing amounts, or charges after a properly submitted cancellation, we will correct the error and refund the affected amount.
Non-Refundable Situations
To be clear, refunds will not be issued for any of the following reasons:
- Change of mind: Deciding you no longer want the Service after purchase.
- Dissatisfaction with scan results: Our audits are informational tools. Results may vary depending on your site's content and configuration.
- Dissatisfaction with Google's approval decision: GMC Audit Pro does not guarantee Google Merchant Center approval or reinstatement. Google's decisions are made independently and are outside our control.
- Violations of our Terms of Service: If your account is affected due to your breach of our Terms of Service or Community Guidelines.
- Account suspension or termination: If your account is suspended or terminated due to policy violations, abuse, or fraudulent activity on your part.
Subscription Cancellation
You may cancel your subscription at any time through your account billing settings or by contacting our support team. When you cancel, your subscription will remain active until the end of your current billing period. No partial refunds will be provided for the remaining days in a billing cycle.
How to Report an Issue
If you believe you qualify for a refund under the exceptions listed above, contact us at support@gmcauditpro.com with your account email and details of the issue. Approved refunds will be processed to your original payment method within 5-10 business days.